Contact & Support
We reply within 1–2 business days.
Email us at
Please send from the email address on your account so we can find it quickly.
What We Can Help With
- Billing: charges, refunds, duplicate payments. See our Refund & Cancellation Policy.
- Cancelling: you can cancel anytime from your My Account page, or email us.
- Account access: login problems, password resets, changing your email.
- Playback: videos not loading or streaming problems. Tell us your device and browser.
Billing Questions
Payments are processed by CCBill. For questions about a specific charge, you can also contact CCBill's consumer support at support.ccbill.com.
Please contact us before disputing a charge with your bank. Most billing issues are resolved within 1–2 business days.
Report Content or Request Removal
To report content that you believe is illegal, non-consensual, or shows you without your consent, see our Content Complaints & Removal page. You do not need an account to make a report.
Mailing Address
Casanova Media
1009 NE 104th St, Miami Shores, FL 33138
